How it works

Four steps from a new account to the records a volunteer committee keeps. For self-managed New South Wales schemes, about 6 to 30 lots.

From a new account to the records

Create an account and look up the plan
Sign up with your name, email, and a password. Google sign-in appears only when this deployment has it turned on.
You then enter the strata plan number, for example SP 12345.
- If that plan is already on StrataSync, ask the secretary to add your email, then sign in again.
- If it is not, you add the scheme: its name, street address, suburb, and a four-digit postcode. You become the secretary. The scheme is recorded as New South Wales.
A new account has no scheme until that membership exists. Other people's records stay closed.
Set the scheme and add the lots
Scheme settings hold the details the committee already keeps on file:
- Contact email and phone. Changing these starts the 28-day Strata Hub update clock.
- Insurer, policy number, expiry, and sum insured.
- The annual fire safety statement date.
- Whether a capital works plan is on file, and whether it is the NSW standard form.
Owner-controlled stays on. A scheme can also turn on admin support, or a directory of specialists. The directory takes enquiries only. It does not take payments. A scheme of two lots or fewer can opt in to the annual Strata Hub report. Most two-lot schemes are exempt.
Add every lot before you place someone on it. Each lot has a number that is unique in the scheme, and a unit entitlement. That whole number is what levies are split by.
Invite people by lot and role
From People, invite an owner, a committee member, or a tenant onto a lot. A committee member can also be chairperson, secretary, or treasurer, and can hold more than one of those offices. One person can hold more than one role.
- The link works once and expires after 14 days. You can revoke it while it is still pending.
- Add an email to reserve the link for that address, or leave it blank and copy a shareable link.
- The email is sent only when Postmark is connected. Otherwise you copy the link and pass it on yourself.
- They sign in, or create an account, and accept. A reserved invite only works for that email address.
You can also add someone who already has an account. That does not send an email. Admin support, when the scheme has turned it on, is added this way. Admin support is not placed on a lot.
Keep the records the committee already has
Once people are on their lots, the scheme uses the records that are in the product today.
- Documents: by-laws, insurance, minutes, the strata plan, the capital works plan, and other files. Who can open a file depends on their role. Owners do not open financial files or levy notices. Tenants open by-laws, minutes, and the strata plan.
- Meetings: an AGM, an EGM, or a committee meeting, with proxies and electronic votes. The tally follows the motion, including unfinancial lots.
- Levies: a budget for the administrative fund and the capital works fund, and quarterly notices split by unit entitlement. StrataSync does not hold the scheme's money.
- Notices: a noticeboard everyone in the scheme can read, and messages to all owners, the committee, or selected lots.
- Repairs: owners and tenants lodge a request. The committee marks common property or lot-owner responsibility.
- Dates: a calendar for the Strata Hub annual report, insurance, the next AGM, and the other dates the product already tracks. The helper does not lodge the report.

Your records stay yours

What the product does today when people change, and what you can take out. What happens if a subscription lapses is still open, under To confirm.

The scheme owns the records
The scheme keeps ownership of the records and documents it puts in. StrataSync does not claim that ownership. The wording is in Your content in the terms.
History stays when people leave
Handing the committee to someone else does not start a new scheme. Chairperson, secretary, and treasurer are updated on the People page. The lots, documents, meetings, and levies stay. When someone deletes their account, their name on that history becomes "Deleted account".
The last committee member cannot leave the scheme empty
The only committee member cannot be removed, and cannot delete their account, until another committee member is recorded. The same rule applies to the only admin-support member.
One login can cover more than one scheme
The same account can belong to more than one scheme. When it does, the account menu switches between them.
Changes are written down
Edits to people, lots, documents, meetings, repairs, invites, and the specialist directory are stored against the scheme, with the person who made the change. Deleting the scheme removes those rows with it.
Read fields keep their source, and a person approves them
When minutes, a levy notice, or a capital works plan are read for individual fields, each field keeps the page and the quoted words it came from. Those values are not saved into the scheme until a committee member approves them. The person who approves is stored on the review.
The Strata Hub helper can be exported
From the Strata Hub report helper, someone who can view compliance can download the annual-report fields as CSV or JSON, or print the summary. You still type them into the Hub yourself. The file covers those fields. Documents, levies, meetings, and messages stay in the product.

Plans

Prices are not set. They will be published on the pricing page before launch.

Owner-controlled
The records a volunteer committee keeps: notices, levies, documents, meetings, repairs, and compliance dates. This part of the product is always on.
Price: not set
Admin support
Optional. A scheme can turn on admin-support tasks for someone helping the committee.
Price: not set
Specialist directory
Optional. A directory of specialists. Enquiries only. The directory does not take payments.
Price: not set

To confirm

These notes are drafts. Each one stays marked until it is confirmed.

Placeholder. If a subscription lapses. Draft only: the scheme would move to a limited free tier, the records would stay, and access would return when the subscription is renewed. That behaviour is not in the product today. The terms currently say that after cancellation you can ask for an export for 30 days, and that the data is then deleted except where the law requires it to be kept.

Placeholder. Price changes. Draft only: a change to the price would be sent in writing before it starts. The notice period is not decided. No price is published here. See the pricing page.

Placeholder. A download of every record. Draft only: there is no self-serve download of every document, levy, meeting, and message. The export in the product today is the Strata Hub helper, described above. The terms say you can ask for an export of the scheme's records for 30 days after cancellation. Whether a wider download will be offered is not decided.

Start with your plan number

Create an account, then enter the strata plan number. If the scheme is not here yet, you can set it up and you will be the secretary.

Create an account See pricing

From a new account to the records

Create an account and look up the plan

You then enter the strata plan number, for example SP 12345.

If that plan is already on StrataSync, ask the secretary to add your email, then sign in again.
If it is not, you add the scheme: its name, street address, suburb, and a four-digit postcode. You become the secretary. The scheme is recorded as New South Wales.

A new account has no scheme until that membership exists. Other people's records stay closed.

Set the scheme and add the lots

Scheme settings hold the details the committee already keeps on file:

Contact email and phone. Changing these starts the 28-day Strata Hub update clock.
Insurer, policy number, expiry, and sum insured.
The annual fire safety statement date.
Whether a capital works plan is on file, and whether it is the NSW standard form.

Owner-controlled stays on. A scheme can also turn on admin support, or a directory of specialists. The directory takes enquiries only. It does not take payments. A scheme of two lots or fewer can opt in to the annual Strata Hub report. Most two-lot schemes are exempt.

Add every lot before you place someone on it. Each lot has a number that is unique in the scheme, and a unit entitlement. That whole number is what levies are split by.

Invite people by lot and role

From People, invite an owner, a committee member, or a tenant onto a lot. A committee member can also be chairperson, secretary, or treasurer, and can hold more than one of those offices. One person can hold more than one role.

The link works once and expires after 14 days. You can revoke it while it is still pending.
Add an email to reserve the link for that address, or leave it blank and copy a shareable link.
The email is sent only when Postmark is connected. Otherwise you copy the link and pass it on yourself.
They sign in, or create an account, and accept. A reserved invite only works for that email address.

You can also add someone who already has an account. That does not send an email. Admin support, when the scheme has turned it on, is added this way. Admin support is not placed on a lot.

Keep the records the committee already has

Once people are on their lots, the scheme uses the records that are in the product today.

Documents: by-laws, insurance, minutes, the strata plan, the capital works plan, and other files. Who can open a file depends on their role. Owners do not open financial files or levy notices. Tenants open by-laws, minutes, and the strata plan.
Meetings: an AGM, an EGM, or a committee meeting, with proxies and electronic votes. The tally follows the motion, including unfinancial lots.
Levies: a budget for the administrative fund and the capital works fund, and quarterly notices split by unit entitlement. StrataSync does not hold the scheme's money.
Notices: a noticeboard everyone in the scheme can read, and messages to all owners, the committee, or selected lots.
Repairs: owners and tenants lodge a request. The committee marks common property or lot-owner responsibility.
Dates: a calendar for the Strata Hub annual report, insurance, the next AGM, and the other dates the product already tracks. The helper does not lodge the report.

Your records stay yours

What the product does today when people change, and what you can take out. What happens if a subscription lapses is still open, under To confirm.

The scheme owns the records

The scheme keeps ownership of the records and documents it puts in. StrataSync does not claim that ownership. The wording is in Your content in the terms.

History stays when people leave

Handing the committee to someone else does not start a new scheme. Chairperson, secretary, and treasurer are updated on the People page. The lots, documents, meetings, and levies stay. When someone deletes their account, their name on that history becomes "Deleted account".

The last committee member cannot leave the scheme empty

The only committee member cannot be removed, and cannot delete their account, until another committee member is recorded. The same rule applies to the only admin-support member.

One login can cover more than one scheme

The same account can belong to more than one scheme. When it does, the account menu switches between them.

Changes are written down

Edits to people, lots, documents, meetings, repairs, invites, and the specialist directory are stored against the scheme, with the person who made the change. Deleting the scheme removes those rows with it.

Read fields keep their source, and a person approves them

When minutes, a levy notice, or a capital works plan are read for individual fields, each field keeps the page and the quoted words it came from. Those values are not saved into the scheme until a committee member approves them. The person who approves is stored on the review.

The Strata Hub helper can be exported

From the Strata Hub report helper, someone who can view compliance can download the annual-report fields as CSV or JSON, or print the summary. You still type them into the Hub yourself. The file covers those fields. Documents, levies, meetings, and messages stay in the product.

Plans

Prices are not set. They will be published on the pricing page before launch.

Owner-controlled

The records a volunteer committee keeps: notices, levies, documents, meetings, repairs, and compliance dates. This part of the product is always on.

Price: not set

Admin support

Optional. A scheme can turn on admin-support tasks for someone helping the committee.

Price: not set

Specialist directory

Optional. A directory of specialists. Enquiries only. The directory does not take payments.

Price: not set

To confirm

These notes are drafts. Each one stays marked until it is confirmed.

Placeholder. Price changes. Draft only: a change to the price would be sent in writing before it starts. The notice period is not decided. No price is published here. See the pricing page.